100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information regarding bicycle returns, closeouts, and online orders.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We now offer local home delivery. Addresses within our delivery zone will be able to select this option at checkout. If your address is outside of our regular delivery zone, please contact us to see if other delivery options are available.
Delivery is free on orders over $499!
In order to mitigate fraudulent transactions, please have your email confirmation of your purchase, your ID and the credit/debit card you used to make the payment. We will verify these items prior to releasing your purchase for pick up.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Purchasing a bicycle is a big commitment. We value your interest in purchasing a bicycle from us and are dedicated to helping you find the best bicycle. We want to see you riding your bike. If for some reason you are unsatisfied with your bicycle purchase come talk to us. We will work with you to resolve any issue you may have but be sure you are ready to follow through with your purchase.
There are no returns on any Special Order Bicycles.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Returns within 30 days of non-bike purchase and with a valid sales receipt will be exchanged, refunded in cash or check (if refund is greater than $50), credited to your account or refunded via Y-Not Cycling store credit.
All sales of “sale” bicycles, apparel and accessories are final.
Used bicycles are sold “as is” without any warranty and are not returnable or exchangeable but may be used as a trade-in on the purchase of a new bicycle.
Layaway merchandise purchases or layaway purchases of new, non-sale bicycles must be paid in full within 90 days from the date of the initial deposit. The initial deposit on all layaway purchases must be at least 10% of the selling price. Layaway deposits may be refunded anytime, subject to a 10% restocking fee (based on the selling price of the merchandise). After 90 days, all layaway deposits are nonrefundable.
Any bike left after 30 days of customer being notified work has been completed will be sold to recoup costs incurred.
ON-LINE SHOPPING SHIPPING & RETURN POLICIES
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or for items that are defective. Merchandise returned that appears to be used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
The exception on returns would be eBike batteries. All sales of eBike batteries are final and batteries may not be returned/exchanged or shipped to Y-Not Cycling & Fitness for any reason. Ebike batteries are hazardous materials and their shipment is extensively regulated. Improper shipping may result in significant fines and legal liability.
Y-Not Cycling & Fitness reserves the right to limit/deny returns. The refund will be issued in the same manner the purchase was made. Please see the return policy sign in stores for details.